Returns & Exchanges
At Sweets by Svea, we strive for perfection in every bite, but due to the perishable nature of our artisanal treats, we cannot accept returns once products have left our kitchen. If your order arrives damaged or incorrect, please reach out to us within 24 hours so we can make it right with a replacement or store credit.
Inspect Your Delivery
Examine your sweets immediately upon arrival for any signs of shipping damage or order discrepancies.
Document Issues
Take clear photographs of the damaged product and the original packaging to help us process your claim quickly.
Contact Our Team
Email our customer support at [email protected] with your order number and the photos of your items.
Resolution Process
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing